Seems that too often, the focus is on the difficult, the challenges, the issues, especially when seriously good community managers are out there doing their best work on your behalf day after day. You’ll know you’ve got a good thing going if your Community Managers and their team displays the following qualities:
They really know your stuff. Walk the talk so to speak. Are they up on the industry latest news, regulations, and innovations (and readily contributes their knowledge to you)? This facilitates best solutions for best possible price.
Connecting & Listening
Every community is highly unique. Community Managers connect with a variety of influencers in any community with a “Stay Calm and Fix The Problem” approach. They not only listen to and ferret out what is needed, they then act on that, with patience and an appropriate level of urgency. People appreciate that.
Your Community Managers needs to do what they say they will do when they said they would do it. Repeat. This builds trust which must be at play in order for the all parties to work together effectively.
The number and uniqueness of situations that experienced community managers have come across is ridiculous. They have stories. And the knowledge and expertise to handle just about anything that comes across their ‘desk’ is hard-earned and valuable to the community at large.
Fostering great communities is a win-win-win when everyone gets along and works together to protect and enhance their unique community way of life. Good Community Managers bring a sense of good will and happy living to communities in a way that no one individual can achieve. Being on-site, in person, on a regular basis, matters.
When you think of a “Great Manager” or “Management Company”, what qualities do you find to be most valuable? Please share your comments.